Virtual Queue
Standspot offers a comprehensive, intelligent, and no-touch cloud-based solution for your queue management needs including virtual queues. Your current website or App is onboarded in one day enabling your customers to get in the line with one tap or text from their mobile device. Once in Queue, customers can check their wait time and position in line through SMS or mobile app. Standspot solution allows your customers to enjoy their waiting time safely while respecting the social-distancing in the comfort of their own home or vehicle. Reminders are sent to customers to head to the counter when it is their turn. Standspot is focused on customer satisfaction and employee productivity.
About StandSpot
Standspot offers a complete suite of in-store, virtual, mobile App, and SMS-enabled queue management solutions. It's OneTouch solution is a breeze to on-board and provides real-time data to learn your customers and optimize resources. OneTouch predicts operational metrics such as the number of customers on a given day and waits times. The automated check-in by customers saves associates time and the analytics help the management with resource planning leading to significant process efficiency.
How It Works
More happy hours each day!
1. Tap to Book
Customers book a spot through your website, mobile app, or SMS. Once the Standspot-powered check-in button is pressed on your website/app, a pop-up shows your customers all of your nearby locations and wait times. They can attain their tickets for the location or service they like with one touch.
3. Call customer tickets
The centralized control system enables your admin to allocate customer service agents to meet the demands of your locations in the system. Your agents are then able to use the system, based on the roles they are given, to call the customers’ tickets when their turn is up. Their ticket number will be displayed on the TV screens. There can also be multiple displays across the waiting area and next to the agents’ desks, where it can display the desk number or name (via the Display App).
Key Capabilities
Predict
Standspot Queue Management System remembers your customers on a daily basis and the services they intend to use.
Optimize
Our cloud-based queue management system allows you to monitor traffic at all of your sites for effective capacity and resource planning.
Welcome
walk-in
customers
Install the Standspot check-in app on any tablet with a kiosk. Allow walk-in customers to book their tickets, get a printout, and receive their ticket number via SMS.
Key Capabilities
Simple
Associates can setup available time slots on any given days through easy to use scheduler interface.
Customer Focused
Customers can easily create, modify and cancel appointments from a real-time view on your website, your app (powered by Smart-Q) or from the Standspot App.
Performance & Efficiency
Use real-With real-time and historical data available at your fingertips, you’re able to measure both customer satisfaction and staff performance
Key Capabilities
Omni Customer Experience
Standspot Queue system provides your customers the ability to get in the service queue through SMS, your website, your App, or through the in-store kiosk. The customer finds data on location, status, wait time, people in line, and distance of the service from their location.
Associate App
Caller widget offers associates ability to view, manage, transfer customers for enhanced customer interaction.
Walk-in customers
The on-site kiosk check-in app supports any standard tablet based kiosk allowing the walk-in customers to select the service, get a ticket number, print the ticket and receive notifications via SMS or email.
