Virtual Queue

Standspot offers a comprehensive, intelligent, and no-touch cloud-based solution for your queue management needs including virtual queues. Your current website or App is onboarded in one day enabling your customers to get in the line with one tap or text from their mobile device. Once in Queue, customers can check their wait time and position in line through SMS or mobile app. Standspot solution allows your customers to enjoy their waiting time safely while respecting the social-distancing in the comfort of their own home or vehicle. Reminders are sent to customers to head to the counter when it is their turn. Standspot is focused on customer satisfaction and employee productivity.

 
 
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Increased Customer Satisfaction

Allow your customers to stay safe, observe social-distancing and make productive use their waiting time. Get real-time and rich data on your associates to understand the needs of your customer through feedbacks and to improve employee productivity. 

About StandSpot

Standspot offers a complete suite of in-store, virtual, mobile App, and SMS-enabled queue management solutions. It's OneTouch solution is a breeze to on-board and provides real-time data to learn your customers and optimize resources. OneTouch predicts operational metrics such as the number of customers on a given day and waits times. The automated check-in by customers saves associates time and the analytics help the management with resource planning leading to significant process efficiency.

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How It Works

More happy hours each day!

 

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1. Tap to Book

Customers book a spot through your website, mobile app, or SMS. Once the Standspot-powered check-in button is pressed on your website/app, a pop-up shows your customers all of your nearby locations and wait times. They can attain their tickets for the location or service they like with one touch. 

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2. Walk-in customers

For customers who do not check-in online and simply walk-in, Standspot offers a solution suitable for any tablet-based kiosk that can be placed near the main door, to allow customers to easily book for a ticket once they visit your location.

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3. Call customer tickets

The centralized control system enables your admin to allocate customer service agents to meet the demands of your locations in the system. Your agents are then able to use the system, based on the roles they are given, to call the customers’ tickets when their turn is up. Their ticket number will be displayed on the TV screens. There can also be multiple displays across the waiting area and next to the agents’ desks, where it can display the desk number or name (via the Display App). 

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4. Monitor Performance

The real-time dashboards and performance analytics allow the management to monitor staff and location performance and receive customer feedback. The analytics tool helps with insights leading to resource planning, increasing customer satisfaction, and process optimization.

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Key Capabilities

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Predict

Standspot Queue Management System remembers your customers on a daily basis and the services they intend to use.

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Optimize

Our cloud-based queue management system allows you to monitor traffic at all of your sites for effective capacity and resource planning.

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Welcome 

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customers

Install the Standspot check-in app on any tablet with a kiosk. Allow walk-in customers to book their tickets, get a printout, and receive their ticket number via SMS.

 
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Standspot Appointments

Enabling you to allow your customers to schedule appointments at a time slot that’s convenient to them and suitable for your business.

Key Capabilities

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Simple

Associates can setup available time slots on any given days through easy to use scheduler interface.

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Customer Focused

Customers can easily create, modify and cancel appointments from a real-time view on your website, your app (powered by Smart-Q) or from the Standspot App.

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Performance & Efficiency

Use real-With real-time and historical data available at your fingertips, you’re able to measure both customer satisfaction and staff performance

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Standspot Lite

The Lite version is tailored to meet all the basic needs of your growing business including, virtual and on-site bookings along with Call by Token feature.

 

Key Capabilities

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Omni Customer Experience

Standspot Queue system provides your customers the ability to get in the service queue through SMS, your website, your App, or through the in-store kiosk. The customer finds data on location, status, wait time, people in line, and distance of the service from their location.

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Associate App

Caller widget offers associates ability to view, manage, transfer customers for enhanced customer interaction.

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Walk-in customers

The on-site kiosk check-in app supports any standard tablet based kiosk allowing the walk-in customers to select the service, get a ticket number, print the ticket and receive notifications via SMS or email.

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Optimize Capacity

Allow customers to book their appointment at a specific time slot to visit your store. Remind your customers to check-in and when their allotted time is up via SMS.

COVID-19: Social Distancing Support

We are committed to offering a touch-less customer experience where customers get in line from their mobile devices and wait in their car or at home prior to their turn, letting them stay healthy, safe, and connected. 

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