Virtual Queue and Appointments
Standspot's Queue management system supports walk-in and appointments through your website, App or by sending an SMS. The system contains all necessary components to provide a complete solution including mobile check-in, in-store kiosk check-in, SMS (text) check-in, Digital Signage, Associate and Manager views.
Customers, on-demand, can inquire about their status in line or waiting time, request more time through their App and SMS. The enhanced customer experience is purpose-built to fit the needs of banks, travel agencies, retail stores, hospitals, and government institutions.
The customer arrival data is captured and presented tracking operational metrics that help you make decisions improving operational efficiency, manage resources while meeting customer satisfaction.
About standspot's Queuing System
StandSpot is a queue management system that allows businesses to handle customer queues smartly and speedily.
StandSpot is an intelligent and cloud-based system that can monitor data related to queues in real time, and collect customer feedback. Our cloud based software can then assess this data to speed up the performance of your agents and services.
Key Features
Know who is coming
StandSpot Queue Management System records your imminent customer’s and the services they intend to use.
Manage
traffic
A cloud-based queue management system allows you to monitor your customer visits at each location.
Welcome
walk-in
customers
Install the walk-in app on a tablet inside your location. This will allow your walk-in customers to book their tickets and get their ticket number via SMS or email.
Standspot
Queuing Experience
Step 1 - Mobile
Check-in
Users will be able to book tickets remotely and provide feedback after their service.
Step 1 - Walk-in
Tablet App
Allow walk-in customers to book tickets and receive them by SMS or Email
Step 2
Agent Interface
Agents will be able to call customers and provide them with personalized experiences.
Step 3
Display App
Called tickets are displayed on TV screens.
Step 4
Standspot Portal
Get access to smart analytics with real-time monitoring and reporting of staff performance and customer satisfaction.
Product Features
An ideal solution for
Banks
Standspot Queue Management System is best suited for Banks with many locations showing customers wait times and offering quick online and onsite check-in.
Government
Cut down customer wait times and add convenience for agency offices such as Social Security, Immigration, Passport, DMV, and post offices.
Smart Queue Management with advanced data analytics on the operational metrics such as queue length, service time, wait time, and patients categories over time.
Manage large crowds in offices and events, adhering to Social Distancing, through online and onsite check-in and Appointment Scheduling.
Walk-in
Standspot kiosk app runs on any tablet and allows booking and printing of tickets for specific services with a few taps. Two-way SMS notifications are sent to customers allowing them to get updates and request changes on-demand via SMS.
Display & Announce
Standspot Display app shows real-time queue information that is updated with the online virtual check-ins, allows media streaming, scrolling promotional texts, and announcements of the tickets in multiple languages.
Calling Widget
The calling widget is accessible via an internet browser or via an application widget available as a popup to call, re-call, serve, cancel or transfer a ticket.
Reports
Multiple operational metric tracking reports are available for data analytics and insight generation. Get real-time and historical information based on dates on the performance of your associates and locations. See customer waiting times and location traffic for customer satisfaction and resource optimization improvements.
Visualizations
Rich visualizations at service, wait-time, and office location level for walk-ins and appointments.
Graphical representation of average time, customer flow, and tickets facilitate actionable insights based on real-time data.
2-way SMS
Customers receive ticket confirmation and notifications over SMS. They can check their position in line, move back in line using the two-way SMS.
Virtual Queue
Get an Android/iOS app for your customers to enable them to search for your location(s) closer to them and book a spot or appointments without visiting your location.
Standspot also integrates seamlessly with your current Mobile App.
Location Map
Allows your customers to search for your nearest office/store based on the customer's location and navigate to the selected one.
Tracking
Customers receive real-time tracking of their spots in line and appointments and the history of all previous bookings.
Customer Profile
Customers can configure their location, contact and search preferences in the profile.
Education
Healthcare
Suggested Accessories
Table Stands
Tablet stands for location walk-in customers.
Printers
Certified wireless bluetooth printer to print queuing tickets.
Apple TV
Apple TV to connect to any display and run Skiplino Display App.
Amazon Fire TV
Amazon Fire TV to connect to any display and run Skiplino Display App.
