Understanding customer behavior and co-relating it with the offered experience is an essential part of running a successful business....

What are customer’s biggest concerns today? Ever since the start of this year, fewer and fewer people are making it to businesses,...

Wait times directly correlate to the customer experience Think about times when you had to stand in a line and wait, and wait some more -...

There has been a great pause for reflection during the pandemic period as most industries are experiencing a shift due to the virus. Many...